SupportPortal 3.2 - Detailed Description Page

Program ID:

33544

Author:

Escon Information Consulting     All programs by this author

Downloads:

357

License:

Shareware [?]

Cost:

$170.00 US

Operating Systems:

Size:

2832K

Release Status:

update

Last Updated:

2009-12-24

Our Rating:

Users Rating:

    (total votes: 0)

Feedback:

Report broken download     Report spyware [?]

Online help desk software that allows any business or work group assigns support ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals.

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A

Keywords: help desk software, helpdesk, service desk, support ticket software, web based, online, customer support, itil, sla, live chat, knowledge base, forum, downloads, news, Shareware, Business, Helpdesk & Remote PC, SupportPortal, Escon Information Consulting

Recent Changes: Removed potential security risks

Install Support: Install Only

Supported Languages: English, Croatian, Czech, Danish, Dutch, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Serbian, Serbo-Croatian, Spanish, Swedish, Thai

Additional Requirements: PHP, MySQL

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